Shipping, Duties and Tracking: What to Expect When You Order

Shipping is free and duties are included — the price you see at checkout is the price you pay, with no separate bill from a courier when the parcel reaches your country. Orders ship to 60+ countries, and you can follow the parcel on the tracking page using the number from your confirmation email. If tracking has not moved for several days, contact service@cloudflirty.com and a real person replies within 24 hours.

Do you ship to my country?

We ship to 60+ countries. The country and currency picker at checkout shows the full list and switches prices to your local currency, so you can see the real landed cost before you commit rather than after.

Are duties and taxes included?

Yes. Duties are included in the price you pay at checkout, which means the courier will not hand you a separate invoice on delivery. This is the single most common surprise in cross-border ordering, and it is the one we remove.

What happens after you order

• You get a confirmation email with your order number.
• The parcel is packed and handed to the courier.
• You receive tracking details you can follow on the tracking page.
• It arrives with duties already settled — nothing to pay on the doorstep.

How to track your order

Enter your tracking number on the tracking page. If you have lost the number, email service@cloudflirty.com with the name or email used at checkout and we will find it for you.

What if the tracking has not moved?

A gap of a day or two between scans is normal, especially while a parcel is in transit between sorting centres. If there has been no movement for several days, or the last scan is in a country you do not recognise, email service@cloudflirty.com — a real person replies within 24 hours and will chase the courier on your behalf.

What if it arrives damaged or is not what you expected?

You have 30 days from delivery to request a return. See the full returns walkthrough for the exact steps and what condition the bag needs to be in.

Frequently asked questions

Is shipping really free?

Yes, and duties are included as well. The amount you see at checkout is the total.

Will I have to pay customs when it arrives?

No. Duties are settled before the parcel reaches you, so there is nothing to pay on delivery and no courier invoice to chase.

Which countries do you ship to?

60+ countries. The picker at checkout lists them and converts prices to your currency.

Can I change the delivery address after ordering?

Email service@cloudflirty.com as soon as possible. If the parcel has not been handed to the courier yet, the address can usually still be changed.

What should I do if my order is late?

Check the tracking first. If there has been no scan for several days, email service@cloudflirty.com and we will chase it with the courier and reply within 24 hours.