Returns and Refunds: How the 30-Day Window Works

You have 30 days from the day you receive your item to request a return. Email service@cloudflirty.com to start it, keep the bag unworn with its tags and original packaging, and we will send a return shipping label with instructions. Refunds are issued once the return is accepted — and returns sent back without requesting one first cannot be accepted.

How long is the return window?

Thirty days from the day your item is delivered. The clock starts at delivery, not at the moment you ordered, so a parcel held up in transit does not eat into your window.

What condition does the bag need to be in?

• In the same condition you received it.
• Unworn or unused.
• With tags attached.
• In its original packaging.

You will also need the receipt or proof of purchase. This is standard, but it is worth knowing before you start: a bag that has been carried for a week is not in resalable condition, and that is what the window is designed around.

How to start a return

Email service@cloudflirty.com with your order number and the reason for the return. A real person replies within 24 hours. Do not send the bag back before you hear from us — items returned without a request cannot be accepted, because there is no way to match an unannounced parcel to an order.

What happens next

• Your return is reviewed and accepted.
• We email a return shipping label and instructions on where to send the parcel.
• You post it back using that label.
• Once it arrives and is checked, the refund is issued.

Still have a question about a return?

Email service@cloudflirty.com. Every return question goes to a real person, and replies come within 24 hours — including questions about exchanges, or about a bag that arrived damaged.

Frequently asked questions

How many days do I have to return a bag?

Thirty days from the date of delivery.

Do I need the original packaging?

Yes, along with the tags and proof of purchase. The bag should be in the condition you received it.

Who pays for return shipping?

Once your return is accepted we send you a return shipping label, so you are not arranging or paying for carriage yourself.

Can I just send the bag back without asking first?

No. Returns sent back without requesting one first cannot be accepted, because we cannot match them to an order. Always email service@cloudflirty.com first.

What if my bag arrived damaged?

Email service@cloudflirty.com with your order number. Damaged-on-arrival cases are handled as a priority, and a real person replies within 24 hours.